Prospera FAQ | Natera

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Natera receives final Medicare Coverage for Prospera transplant assessment test


Prospera Patient FAQs


Billing

What is the cost of the Prospera test?

Natera welcomes all insurances. Prospera is covered by Medicare for assessing potential kidney transplant rejection. The goal of Natera's billing department is to make the process transparent and easy for our patients. In the rare event your patient may have financial responsibility for Prospera , Natera offers flexible financial assistance programs and will work closely with you to ensure there is no hardship on you or your family. In all cases, the Natera team is here to help you with any billing or reimbursement questions and needs at +1 650.273.4468.

How do I pay my bill?

The Natera team is here to help you with any billing or reimbursement questions and needs at +1 650.273.4468.

Does Natera offer payment plans for the Prospera test?

Yes, Natera offers payment plans starting as low as $25/month*. Please call Natera at +1 650.273.4468. to check eligibility and payment plan options. *Not everyone may qualify. Void where prohibited.

What is an Explanation of Benefits (EOB) and what amount will it include?

An EOB is NOT a bill. EOB stands for Explanation of Benefits and describes how your insurance plan pays for your test and if there is any additional amount that you may be responsible for. The EOB typically precedes your bill. If you have any questions about your EOB, please call a Natera billing specialist at +1 650.273.4468.

Accessing Prospera

Who can I talk to so I can learn more about Prospera?

If you are a patient, you can ask your transplant nephrologist or care team to learn more about Prospera. For additional questions, feel free to call +1 650.273.4468 to talk to any of our ProsperaLink team members. You can also contact us directly, to speak with a ProsperaLink team member.

When should I use the Prospera test?

Like your other regular monitoring tests, Prospera is recommended for periodic use over time as directed by your doctor.

How do I request the Prospera test?

Prospera is available through your doctor or care team at your transplant center.

Not sure if your provider offers Prospera? Contact us at +1 650.273.4468.

How do patients provide a blood sample?

Natera works with your transplant center to make blood draws easy.

(1) On-site Phlebotomy: Managed by transplant centers. Natera can provide courtesy Prospera kits.

(2) Mobile Phlebotomy: Proactively scheduled and managed by Natera. Blood draws can be performed in the comfort of the patient’s home or previously designated location.

(3) Patient Service Centers: Proactively managed by Natera. Patients can visit any of the over 1,000 patient services centers across the United States. Walk-in appointments are available. Use our patient service center tool.


Prospera Provider FAQs


Billing

What is the cost of the Prospera test?

Natera welcomes all insurances. Prospera is covered by Medicare for assessing potential kidney transplant rejection. The goal of Natera's billing department is to make the process transparent and easy for our patients. In the rare event your patient may have financial responsibility for Prospera , Natera offers flexible financial assistance programs and will work closely with you to ensure there is no hardship on you or your family. In all cases, the Natera team is here to help you with any billing or reimbursement questions and needs at +1 650.273.4468.

Does Natera offer payment plans for the Prospera test?

Yes, Natera offers payment plans starting as low as $25/month*. Please call Natera at +1 650.273.4468. to check eligibility and payment plan options. *Not everyone may qualify. Void where prohibited.

What is an Explanation of Benefits (EOB) and what amount will it include?

An EOB is NOT a bill. EOB stands for Explanation of Benefits and describes how your insurance plan pays for your test and if there is any additional amount that you may be responsible for. The EOB typically precedes your bill. If you have any questions about your EOB, please call a Natera billing specialist at +1 650.273.4468

Accessing Prospera

Who can I talk to so I can learn more about Prospera?

If you are a clinician, you can fill out this form to get in touch with your clinical transplant specialist.

How do I begin offering Prospera at my center?

You can contact Natera by calling +1 650.273.4468 or emailing prospera@natera.com. You will be connected with our ProsperaLink team who will set up an account for you.

How do I order more kits?

You can order more kits through the Prospera Provider Portal.

Here are a few other ways you can order more kits.

  1. Contact your dedicated ProsperaLink Nurse Coordinator. Not sure who it is? Email ProsperaCares@natera.com or call +1 650.273.4468 to connect you.
     
  2. Email ProsperaCares@natera.com and tell them how many kits you want and when you would like them.
     
  3. Log into the Prospera Provider Portal, choose “order collection kits”, fill out the empty fields and click "submit.”

What are the sample requirements for Prospera?

Prospera requires two cell-free DNA Streck tubes each filled with at least 10mL of the patient's blood to achieve optimal performance. See here for the sample collection instructions.

Where and how should Prospera kits be stored?

Samples can be stored briefly before shipping between 43-98°F (6-37°C), but then samples should be shipped so that they arrive at the laboratory no later than 7 days after sample collection. See here for the sample collection instructions.

How do patients provide a blood sample?

Natera works with your transplant center to make blood draws easy.

(1) On-site Phlebotomy: Managed by transplant centers. Natera can provide courtesy Prospera kits.

(2) Mobile Phlebotomy: Proactively scheduled and managed by Natera. Blood draws can be performed in the comfort of the patient’s home or previously designated location.

(3) Patient Service Centers: Proactively managed by Natera. Patients can visit any of the over 1,000 patient services centers across the United States. Walk-in appointments are available. View list here (natera.com/prospera/psc)

What are my options to ship the Prospera kit?

Natera works with your transplant center to make shipping easy by including a FedEx label for special pick up and even drop off. For other options, simply call us at +1 650.273.4468 to customize shipping services for your transplant center.

How do I complete the requisition form?

Click here to see a sample requisition form. Please complete the fields highlighted in yellow, needed to process the sample. This includes the patient information on the upper left side and the clinician information on the upper right side. Missing information on the requisition form may cause a delay in turnaround time for results.