For kidney transplant assessment
Prospera Patient FAQs
- ACCESSING PROSPERA
What is the cost of the Prospera test?
Natera welcomes all insurances. Prospera is covered by Medicare for assessing potential kidney transplant rejection. The goal of Natera’s billing department is to make the process transparent and easy for our patients. In the rare event your patient may have financial responsibility for Prospera, Natera offers flexible financial assistance programs and will work closely with you to ensure there is no hardship on you or your family. In all cases, the Natera team is here to help you with any billing or reimbursement questions and needs at +1 650.273.4468.
How do I pay my bill?
The Natera team is here to help you with any billing or reimbursement questions and needs at +1 650.273.4468.
Does Natera offer payment plans for the Prospera test?
Yes, Natera offers payment plans starting as low as $25/month*. Please call Natera at +1 650.273.4468. to check eligibility and payment plan options. *Not everyone may qualify. Void where prohibited.
What is an Explanation of Benefits (EOB) and what amount will it include?
An EOB is NOT a bill. EOB stands for Explanation of Benefits and describes how your insurance plan pays for your test and if there is any additional amount that you may be responsible for. The EOB typically precedes your bill. If you have any questions about your EOB, please call a Natera billing specialist at +1 650.273.4468.
Who can I talk to so I can learn more about Prospera?
If you are a patient, you can ask your transplant nephrologist or care team to learn more about Prospera. For additional questions, feel free to call +1 650.273.4468 to talk to any of our ProsperaLink team members. You can also contact us directly, to speak with a ProsperaLink team member.
When should I use the Prospera test?
Like your other regular monitoring tests, Prospera is recommended for periodic use over time as directed by your doctor.
How do I request the Prospera test?
Prospera is available through your doctor or care team at your transplant center.
Not sure if your provider offers Prospera? Contact us at +1 650.273.4468.
How do patients provide a blood sample?
Natera works with your transplant center to make blood draws easy.
- On-site Phlebotomy: Managed by transplant centers. Natera can provide courtesy Prospera kits.
- Mobile Phlebotomy: Proactively scheduled and managed by Natera. Blood draws can be performed in the comfort of the patient’s home or previously designated location.
- Patient Service Centers: Proactively managed by Natera. Patients can visit any of the over 1,000 patient services centers across the United States. Walk-in appointments are available. Use our patient service center tool.