Women's Health COVID-19 Resources | Natera


To our healthcare providers:

The health and safety of our patients, health care providers and employees is our highest priority.

We are fully operational and are here to support you.

Natera provides essential medical services for thousands of patients every day, and our laboratories continue to operate at high throughput levels. Stringent health and safety precautions have been implemented in all of our facilities to ensure the continuity of testing operations. You should not experience any delays in test delivery and processing.


Remote testing services during COVID-19

We offer a number of remote and virtual resources to support you and your patients during the COVID-19 outbreak, including:

Simple Ordering enables providers to order testing virtually through our Natera Connect portal. Simple Ordering delivers patient education and cost estimates digitally, while kits are shipped directly to patients and samples are collected via mobile phlebotomy or at a local patient service center. Watch the video for more information.



Nationwide mobile phlebotomy services to perform blood draws at the homes of patients. Schedule an appointment or find a patient service center location, or call  (844) 778-4700.


Remote information sessions with genetic counselors will continue to be available before and after testing for both patients and providers. Patients can schedule a session with one of our more than 50 board-certified Genetic Counselors.


Introducing Natera’s Educational Virtual Assistant (NEVA). Developed by Natera’s expert team of board-certified genetic counselors, NEVA enables patients to receive Horizon Carrier Screen results, along with interactive genetic education and guidance, at any time. Watch the video for more information:



Kits and test requisitions can be shipped directly to your office for replenishment. Order via Natera Connect or contact your Natera representative.


Horizon Partner Auto-Enroll provides an automated workflow for testing partners when a patient has a positive result on the Horizon Carrier Screen. Contact your Natera representative for more information.


Natera’s sales and medical teams are ready to support you virtually through video conferences and education sessions.


We understand this is a difficult and uncertain time, and you are no doubt dealing with your own challenges relating to patient care. The Natera team is here for you and we will continue doing everything we can to best serve our customers, patients, and partners.

Please contact your Natera representative, or call
Natera Customer Care at +1-844-778-4700 for more
information about any of these services.

Contact Customer Care