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Natera Patient Assistant

Natera Patient Assistant

I can solve many issues immediately, or connect you to a Natera representative for help.

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Frequently Asked Questions

What is the Natera Patient Assistant?

The Natera Patient Assistant is here to help quickly address your questions and issues. Whether you’re checking the status of your test, updating your insurance information, or looking for general support, the chatbot can provide answers and connect you to the right Natera representative if needed.

Can the Natera Patient Assistant help me check the status of my test?

Yes, it can provide you information on your test status. If you’re a verified patient, it can give you personalized information about your test status, such as whether your sample has been received. Even without verification, it can answer general questions around typical turnaround times for Natera tests.

Can I update my insurance information using the Natera Patient Assistant?

Yes! It allows you to securely add or update your insurance details right from the chatbot. This helps ensure we have the most accurate information for billing purposes and may reduce delays in processing your bill.

What billing questions can the Natera Patient Assistant answer?

It can help with general billing topics like when to expect a bill, how to get cost estimates, and how to make a payment. While it doesn’t yet access your personalized billing records, it can guide you on how to get more detailed help.

I’m having trouble with the Natera patient portal – can the Natera Patient Assistant help?

Absolutely. It can answer common questions about our patient portal, such as what to do if you can’t login, or why you might not see your test result. It’s a great first stop for quick troubleshooting.

What happens if the Natera Patient Assistant can’t answer my question? Can I talk to a human?

If it can’t fully resolve your issue, it can connect you to the right Natera representative based on your test type and inquiry. Whether your question is about billing, test results, or something else, it’s designed to get you to the right person fast.